Ninja Docs
Everything you need to know about Ninja
Welcome to the Ninja documentation. New here? Start with the NinjaGuide, the five-step version of how NinjaBuy works.
How it works
- Finding items — Paste a link, pick your options, or describe an item we don't list
- Placing an order — Your cart, checkout, and what each line of the total means
- Your orders — Order statuses, QC photos, price changes, cancellations
- Your warehouse — What happens when items arrive, and free storage
- Shipping your parcel — Shipping lines, packing add-ons, paying, and tracking
- Your balance — Top-ups, and where refunds go
- Referrals — Your share link, who's on now, and what it brought in
Policies and help
- Shopping details — Storage, insurance, customs, and who is responsible for what
- Returns and Refunds — How return requests work before international shipping
- Prohibited Items — What we won't order or ship, and how to report a listing
- Security — Report a security issue, exposed data, or leaked credential
- Privacy Policy — How we handle your data
- Contact Support — How to reach our team via live chat or email