Contact Support

Get help through Ninja chat, our preferred support channel.

Questions about an order, a warehouse item, or a shipment? We're here to help.

Ninja chat — Our preferred way to help with orders, shipments, and general questions. Please use chat whenever possible. Sign in to send a message.

Can’t use chat? Email support@ninjabuy.com if you can’t sign in or access the chat widget. Email is a fallback; for everyday support, please use Ninja chat.

Include your order or shipment number if your question is about a specific one. We reply to email within about a business day.

For counterfeit or prohibited listings, see Prohibited Items.

Prohibited Items

What Ninja will and won't order or ship, and how to report intellectual-property violations.

Security

Report security vulnerabilities, exposed data, or leaked credentials to NinjaBuy