Frequently asked questions

No. There is no plan and no product limit. You pay for the goods and our fees on orders that sell. See Fees.

The goods at the seller's price, a CN¥12.00 intake fee per item group, shipping from our published rates, a CN¥50.00 handling fee per parcel and a flat 14% tax on those lines. A worked example is in Fees.

Contact sales with your store. We set up your account, your packaging and your shipping lines with you. See Getting started.

We pay sellers in China in yuan, so holding your balance in yuan means no conversion on every order. Topping up in another currency converts once, at the top-up.

No. Orders are paid from your balance; one it can't cover is held until you top up. See Held orders.

For Shopify, eBay, Amazon, TikTok Shop and Facebook Marketplace, yes: those orders reach us through our Shopify app. WooCommerce and Wix connect to us directly. See Connect your store.

Not one order at a time: eBay wants dropshipped goods to come from a wholesale supplier. List 1688 wholesale items, or buy Taobao stock ahead into our warehouse. See eBay.

Only your own designs, made by a factory you name as your production partner, and craft supplies. Reselling finished goods you didn't make or design breaks Etsy's rules. See Etsy.

Not directly: Marketplace has no listing tool for outside sellers. eBay places some of its listings there, so an eBay store reaches Marketplace buyers. See Facebook Marketplace.

Yes. Only the products you map to NinjaBuy come to us. On Shopify, the rest of an order stays with whichever location it ships from.

Not on the parcel: the box, label and insert carry your brand. See Packaging and QC.

Taobao, Weidian and 1688 product links, a creator's finds sheet, or the finds page. We buy on those three marketplaces, so those are what we import. See Product importer.

On every order before we buy, about daily while a product sells and about weekly while it is quiet. A NinjaBuy shopper opening the same listing refreshes it too. See Price and stock sync.

We set your store's stock to 0, or pause the listing, by your rule. An order that arrives anyway is held, not bought. See Price and stock sync.

The listing looks like a copy of a brand: a brand name in its title or a logo in a photo. Marketplaces remove such listings and can close stores. Leave it out unless you own the brand or have permission.

Yes. We photograph every item in our warehouse, and the photos usually appear within one to two business days of arrival. See What QC checks.

No. QC checks style, colour, size, quantity and visible damage. We don't open sealed packaging, power on electronics or judge authenticity.

It goes back to the order on your store when the parcel leaves our warehouse, and your store sends its usual shipping email. Marketplaces connected to Shopify get it the same way.

They are not in our fees. Your customer's country may charge them on arrival; say on your store who pays. See Shipping rates.

Before we buy, fully. After that it depends on the seller, and once a parcel is packed it can't be. See Cancellations.

To your NinjaBuy balance first. Message us if you'd rather have a card top-up's refund back on the card. See Refunds and price changes.

Once it is delivered, a return to the seller in China isn't possible through us; your returns policy decides. Seller returns work only while the item is still in our warehouse. See Returns.

Yes. Buy bestsellers ahead and they ship from our shelf. Storage is free for 14 days from each item's arrival; longer is agreed with sales. See Stock on our shelf.

Yes, with the NinjaBuy API: create an order with your customer's address and the products you mapped. See the API overview.